Workshop Monitoring

Client: Wong Fong Engineering Works (1988) Pte Ltd

Problems Before:

  • Information cannot be retrieved instantly as they are all stored in different internal servers handled by role domained personnels.
  • Not all photos are captured during repair work.
  • No day-to-day data insights as to how the business progress.
  • Usage of walkie-talkie, communication flow is easy but information is lost
  • Photos were usually updated to whatsapp resulting in non-uniform storage or lost information
  • Difficulty in retrieving records from various sources to unified as one.

Solutions:

  • Information uploaded to the Cloud are accessible to everyone through the app.
  • Repair status of each vehicle is made known in all communication platform
  • Photos are categorized and stored in the Cloud, free up the spaces in everyone’s phone onto a unified source.
  • Analytics can be generated by pulling the raw data uploaded to the Cloud.
  • Management can observe the trend for each day, month or year.
  • Productivity increases as staff will focus on Customer Service instead of mandane task which requires attention.

OPERATIONS

Client: Wong Fong Engineering Works (1988) Pte Ltd

Problems Before:

  • Lack of a platform that consolidates all information pertaining to a job record.
  • Photos taken are not consolidated into each job record.
  • Tracing a job record are tedious and time consuming.

Solutions:

  • Each job record has its own messaging platform to communicate about the progress of the work.
  • Photos are categorized in each job record.
  • Retrieving records can easily be done through sorting, filter or searching keywords.

Inspection Tracking

Client: Wong Fong Engineering Works (1988) Pte Ltd

Problems Before:

  • Cluttered & unorganize photos for each inspection work at site
  • Obtaining supervisor approval could take days due to SOP structure
  • Tracing a record and tracking the renewal date of each equipment is tedious and manual

Solutions:

  • Allow users to upload photos into albums.
  • Supervisors Approved Signatories receive notification when inspection work and checklist is completed
  • Performing of digital signing if approved, can be done instantly
  • Automatically remind user date of renewal for their equipment by our automated system.
  • Tracking is traced till completion of work

Sales Kit

Client: Wong Fong Engineering Works (1988) Pte Ltd

Problems Before:

  • Offline Mode in Google Drive and Dropbox app do not last indefinitely.
  • Free apps lack the features to sort, filter and search for files.

Solutions:

  • Download all files into the phone storage.
  • Categorized each files and folders so that searching is made easy.